IBIWISI but AWLTP so I came here!

Karen Hultz, one of the teen librarians, sent this to our list. Email is dead, long live text(ing) ROFLOL :) Is this where we need to go to capture younger crowds? Should the libraries begin to carry cell phones and start texting reference questions? I definitely think we need to take advantage of IM… and maybe we’ll have to teach a class on IM speak. Everyone will have to read TTFN by Lauren Myracle. I mean email is for the old fogeys and grandmas. Do we want to be grandmas? ;^)

Cathy K.

The new snail mail: E-mail losing ground
From: CapeCod Times

By DAVID SCHARFENBERG
STAFF WRITER
April 23, 2007 6:00 AM

FALMOUTH — She texts all day. Sends instant messages all night. And e-mails, well, next to never.

“It’s just slow,” said Cara Shiraka, 17, of Falmouth. “It’s not even worth it, really.”

All of a sudden, e-mail — that icon of the Internet Age — is, like, so over. By last spring, teen usage of Web-based e-mail had dropped 8 percent from the previous year, according to comScore Media Matrix.

The Internet dinosaur has made a modest recovery since then, returning to 2005 levels. But in the meantime, teens and 20-somethings are fueling much stronger growth in far hipper channels.

American cell phone users sent 93.8 billion text messages in the second half of last year, nearly double the figure from the same period the previous year, according to CTIA, a wireless industry group.

And more than half of all online teens now use social networking sites like MySpace and Facebook, according to a study released in January by the Pew Internet & American Life Project.

E-mail is by no means dead. Nearly 140 million Americans used Web-based e-mail last month, according to comScore.

But the shift to instant communication means e-mail — once the casual, speedy alternative to parcel post — has become the new “snail mail” among the Lindsey Lohan set: a slow, all-too-formal way to communicate with “old people” and drab, faceless institutions.

“My bank communicates with me through e-mail,” said Colleen Kanaley, 20, a floral assistant at Courtney’s Floral Creations in Falmouth, her brow furrowed. “And I kind of avoid that — ‘You’re at negative $20.’”

E-mail is for ‘old fogeys’

Rob Zallender, trends director for Teenage Research Unlimited, a market research firm outside Chicago, said young people have not been able to forsake e-mail altogether. But that doesn’t mean they like it.

“Everyone sends e-mails because you have to e-mail your instructors, you have to e-mail your grandma, that’s the way the world works,” he said. But, he added, “it’s sort of an old fogey way of communicating.”

Cabell Gathman, a doctoral student at the University of Wisconsin at Madison researching the ways people use the Internet to maintain relationships, said e-mail has not entirely disappeared from teens’ social lives; it has simply taken a different form.

MySpace and Facebook may be known for the photographs and message boards that dominate users’ personal profile pages. But the social networking sites also provide heavily-used private messaging systems that are similar to e-mail.

Still, signs of a significant shift are emerging.

Last week, in the wake of the Virginia Tech shootings, students spread the grisly news by instant message and posted Internet tributes to slain friends on Facebook,

And in the aftermath, university officials faced criticism for sending students an e-mail more than two hours after the first of two waves of killings, when many were already on campus.

Since then, dozens of colleges and universities have inquired about the sort of text message alert systems already in place on 70 to 80 campuses across the country — zapping emergency messages, sports scores and news of weather-related class cancellations to thousands of cell phone-toting students at a time.

Thomas Plante, a professor of psychology at Santa Clara University in California, said texting and instant messaging can be a boon for those who have trouble communicating in person.

“That could be helpful for someone who is shy or finds it hard to say, ‘I love you’ or ‘please forgive me,’” he said.

But on the continuum of meaningful communication, he said, the new channels are far removed from face-to-face conversation, phone calls and even e-mail, which tends to be a bit more expansive than instant messaging, with shorthand like OMG, for “Oh My God,” and, of course, “2BZ4UQT” or “too busy for you cutey.”

Closing the generation gap

The lingo has remained impenetrable to some parents still trying to sort out their children’s Yahoo and Google e-mail addresses.

But the old folks are catching up. Between February 2006 and February 2007, growth in texting among 55- to 64-year-olds far outstripped that among 13- to 17-year-olds, according to M:Metrics, a Seattle-based mobile market research company.

Seamus McAteer, a senior analyst with the firm, said the surge is explained in part by parents trying to communicate with their children on their own terms.

Some teens, like Shikara, are not thrilled with the trend. “My mom just figured out how to text and it was weird,” she said.

But Kristina Watts, 18, of Falmouth, said she has been happy to welcome her mother, Dina Brennan, 40, into the fold.

“She’ll text just to say ‘hi,” said Watts.

Brennan, a saleswoman, said she has undergone a conversion of sorts two months after getting her first text-capable phone.

“I always thought it was stupid,” she said, as she ate lunch with her daughter in Mashpee on a recent afternoon. “Then, when I started to get texting, it was fun.”

David Scharfenberg can be reached at dscharfenberg@capecodonline.com.

Easy as Pie?

I came across another manifesto on change the other day — The Silent Revolution: Peter Drucker’s Voice Still Resonates by Elizabeth Edersheim. It is available on Change This!, the place for critical thinking about business strategies and applications. Edersheim’s piece caught my eye because it referenced Drucker, who inhabited my world a long time ago when I was studying virtual communities with Bob Milton at Empire State College back in 1980s. Drucker is credited with coining the term “knowledge worker” in the 20th century to define the way our society was shifting from industrial to knowledge based production. Drucker wrote extensively on business management and the principles he described can be seen in successful businesses all over the world. Some of his basic ideas are:

  • Management by objectives — I know, I know…you’re having TQM flashbacks. But is it really such a bad thing to actually think about and know what you’re trying to accomplish?
  • Need for community – why do you think so many companies encourage participation in things like the Day of Caring? They want their employees to have a connection in the community so they actually care about what they’re doing and where they’re doing it.
  • Planned abandonment – I’m big on this one, but most likely because I have a somewhat short attention span. The idea here is to recognize when to cut loose old products, old methods, old services and move on to new ones. If it doesn’t add value to your business anymore, stop doing it. I’m seeing that happen in our libraries now as leaders are retiring and being replaced with new minds. Take a look at Gates — they lowered their video/dvd fines, and they’re thinking about making their video collection available for holds. Has the world stopped turning? No. Just a new sherriff in town.
  • Simplification – My favorite. In the business world, when your’e *not* doing this, you are doing things like hiring people you don’t need to perform jobs that are unnecessary for the function of the company, and expanding into areas that are outside the original scope of the business. I was reminded of this principle as I talked with Barb Moore last week about the Learning 2.0 grant that Jeff Baker got for the system. Jeff and I were giving Barb a laundry list of the cool things that we thought she could present to staff through this grant when she stopped us cold with a simple question.

    “Are there practical applications for these things in libraries, or are these things just “fun?”

    Huh? Talk about a reality check. This grant is supposed to have Barb help people who attended the Tech Institute last Fall actually get some hands-on experience with things like blogs, wikis, IM and so on. You all know I love this stuff. Hell, I started writing this blog entry at 6 am on a Saturday morning! But how can we apply these new and wonderful things to our everyday tasks? Which ones and how? And most importantly, why?So I ask you…what types of Web 2.0 or Library 2.0 things are practical for our staff? How should they be using things like blogs, wikis, IM, etc. in their everyday work? And are these methods better than the “old ways?”

And finally, I leave you with a Drucker gem to ponder….

“It is not about competing for a larger slice of pie, rather, strategy is a recipe for creating an entirely new pie to fill a new white space. And during that creation, the recipe is constantly tested and refined.”

I think that’s what’s happening in MCLS right now. Strangely enough, I don’t think we’re competing for “new” white space. I think we’re struggling to reclaim our old white space from places like Barnes & Noble.

Patty

Well someone needs to post it

Banning social networking sites?

According to CNet News, Illinois Senator Matt Murphy would like to ban social networking sites. I think everyone would know what I have to say to that. Poppycock. I think this is the problem with any taboo subject when related to kids/teens. Make it disappear in order to keep everyone safe. Instead of educating kids/teens about the dangers and giving them the tools to protect themselves, we’ll get rid of it completely. The problem with that is that the kids will always find a way around it. They are definitely smarter than we give them credit for. Why not create a fun youtube video about the dangers of social networking? Why not create a contest in which THEY provide the video to educate others?
I’m the last person in the world that would want social networking sites to disappear. That’s where we need to be going if we want to catch the newer generation. Pretending things like that don’t exist is just letting teens say we don’t care about them.
BTW, listening to rock n’ roll and dancing are going to send all of us to hell. :)
Cathy K

Bill would ban social-networking sites in Illinois public schools, libraries
February 14, 2007 10:15 AM PST
A broad new effort at blocking so-called social-networking Web sites on computers in public schools and libraries has emerged. But this time, it’s not on Capitol Hill.

Illinois State Sen. Matt Murphy, a Republican who represents a western suburb of Chicago, has introduced what he calls the Social Networking Website Prohibition Act.

The bill was likely modeled after the U.S. House of Representatives’ controversial Deleting Online Predators Act, which was approved by a 410-15 vote last summer but died before Senate consideration. But in some ways, the Illinois language appears to be more sweeping.

For one thing, the House version applied only to those schools and libraries that receive federal funding under the E-Rate program. But the Land of Lincoln proposal would apply to social-networking sites on all publicly accessible library computers–apparently without regard for whether the user was a child–and on all computers “made available” to students at public schools.

The Illinois bill also does not define the term “social networking site,” leaving the state’s top library and school officials to iron out the specifics of any new rules. The state attorney general would be allowed to file suit against violators.

Last summer’s Republican-sponsored effort in Congress drew an outcry from many librarians, educators and civil libertarians who declared it overbroad. Although its intent was to limit kids’ access to the likes of MySpace and chat rooms, its language could have arguably swept up thousands of commercial Web sites, such as Amazon.com and CNET Networks, that allows users to make a public profile. Opponents contended such an approach would stifle legitimate opportunities for education and other benefits that blacklisted sites could provide.

Michael Stephens, an Illinois-based library and information science professor who reported the state bill’s introduction on his blog earlier this week, urged the state’s library community to rally against the measure, and the post is here.
Posted by Anne Broache

Netflix and your library

Both articles are from ICv2
I’m not sure how I would feel about library patrons having a library Netflix account. One the one hand, it would be very convenient for people, and we would have space for other things… like maybe books. However then they might not feel so inclined to physically visit the library anymore. They wouldn’t come in and explore the rest of the library and see what programs we have.
Cathy Kyle
<:3)~~~~~~~~

Brooklyn Library Looks at Netflix
For DVDs
March 27, 2007
According to the New York Post, the Brooklyn Public Library is pursuing a deal with Netflix for the online rental service to provide circulating copies of DVDs to the library’s patrons. The cost to patrons would be the same as it is for DVDs they take out from the library’s stock — free. The cost would be borne by the library instead of the costs of purchasing, maintaining, and circulating its own inventory.

The economics of such a relationship would be interesting. Drawing from Netflix’s inventory would allow the library to offer more titles than it could by buying its own inventory. But the cost of maintaining that inventory would be much lower for Netflix, which can smooth out variations in demand over its 6.3 million subscribers. The non-inventory costs for Netflix — processing the order, shipping the disks, processing returns — may not be more than the analogous costs for the library, which might allow Netflix to price the service at a level that would keep the library’s costs low and allow Netflix to make a profit.

Library Interest in Netflix One Way
Netflix Denies ‘Partnership’
April 05, 2007
The Brooklyn Public Library interest in using Netflix to service library patrons with DVDs, which was reported by the New York Post a couple of weeks ago (see “Brooklyn Library Looks at Netflix“) was apparently one way. The article quoted library officials expressing their interest in outsourcing DVD circulation to Netflix. Netflix, on the other hand, says it is not in discussions with any library about this kind of relationship.

We heard from a librarian who contacted Netflix and was told, “Netflix is not in any discussions or negotiations for any partnership with the Brooklyn Public Library or any other library. Netflix delivers DVDs to individual members who join Netflix for their personal enjoyment. The company has no services available for public libraries.” Regardless, we still think it’s an interesting concept and can see how the Brooklyn librarians came to the idea.

In the Company of Fools

I was doing my early morning blog reading today and, once again, Roger von Oech over at Creative Think made my day with his post on Thinking Like a Fool. Read it and then think about how we on the newly formed MCLS Emerging Technology Committee can use his advice to further our cause.

It’s all about looking at things differently, and it’s not just about using new technology in the library. It’s about finding ways to improve what we’re doing now. A commonality among all the members of the ETC is that I believe we have all played the fool at one time or another when we have suggested a new way to do something. Speaking for myself, there were a whole bunch of people who thought I was a complete fool for thinking the Ogden Library could open a seasonal branch (scroll down the page in that link) in an old trolley depot. Four years and about $150,000 later, the building is set to open on May 12, complete with a small library collection, wireless Internet, three laptops for patrons to use, all wrapped up in a blend of new and old technology.

It’s about seeing possibilities where others see none. I’ll bet we all have “fool” stories to share, so let’s hear ‘em!

Patty

Good Idea Gone Bad

I’ve been working at the Central Library for two months now, and I’ve walked by the bulletin boards in the 3rd floor staff corridor in the Rundel Building probably a hundred times since I started, but I never noticed this suggestion box until last week.

There are a couple interesting things here. First, the plain fact that I walked by this box so often and never noticed it tells us what? That it wasn’t made to be noticed perhaps?

Second, the little note on the front is what really caught my attention. It reads Congratulations to the staff person who suggested that this suggestion box be used for storing straight pins with brightly colored plastic hilts like the ones law enforcement officers stick in maps to mark crime scene locations. We hope you enjoy your sense of empowerment. Snarky? Yes. Indicative of a deeper problem? Absolutely.

What you can’t see in the picture is the thick layer of dust on top of this box. Obviously, it has been quite awhile since anyone even opened it to retrive a push pin, much less deposit a suggestion. So what happened with this box? Someone at sometime in this organization thought it would be a good idea to give staff a place to submit suggestions. Perhaps there was even some sort of rewards program. Whatever. What matters is that staff eventually resorted to using the box to store push pins, which tells me that the whole concept wasn’t taken seriously. I aim to change that. Don’t know how yet, but I will. 

Change takes time, but I’m putting you all on notice that it’s gonna happen!

 Patty